CHOOSING A CAREER WITH C W SELLORS
We are committed to our customers, our communities and the society we live in. We are a high-achieving company in our quest to achieve and deliver outstanding customer service, as we continue to explore new ways to reach out to existing, new and potential customers, presenting our fine jewellery and watch collections to continue to build on the success and overall growth of the business. We all work diligently to ensure we continuously produce inspiring products and collections, designed to capture the hearts and imaginations of our customers. Together, we are building an organisation where talent, ambition, drive and vision are recognised and rewarded. C W Sellors is a place where personal and professional growth happens every day. Above all, it is a place where you can achieve your full potential.
ABOUT C W SELLORS JEWELLERS
C W Sellors is one of the UK's leading independent Jewellers offering the finest quality Jewellery and Watches from the most sought after luxury brands and designers from around the world.
A family run business now into its second generation, C W Sellors Jewellers continues to play a leading role within the UK retail Jewellery and manufacturing sectors, with a dedicated team of over 120 employees, which includes a team of in house designers, talented gold and silversmiths, online specialists, retail sales managers and a strong dynamic sales force.
Established in 1979, C W Sellors has over 40 years of invaluable experience, recognised as a leading Jewellers based in the Midlands and North of England, with a network of specialist Jewellery and Watch stores, including a fast growing online presence.
JOIN OUR TEAM
Our Sales Consultants are dedicated team players with a passion for delivering excellent customer service to ensure that everyone has an exceptional experience when visiting our stores. Working towards personal and team targets, you will play a key role in the overall success in the growth of our online stores; developing and continually updating your product knowledge whilst sharing your passion about our growing range of fantastic products.
If you are looking for a progressive career filled with opportunities, get in touch today. We are actively recruiting for highly skilled team members with a passion for sales who share our affection for fine jewellery and luxury watches.
Online Sales Consultant
Due to fast expansion of our online business, C W Sellors Fine Jewellery is recruiting for an Online Sales Consultant. This is a fantastic opportunity for a driven sales professional to join our successful and growing E-commerce team at a very exciting time.
About you:
You will be an excellent communicator and have an engaging telephone manner. You will be target driven and enjoy working in a fast-paced environment. You will be confident in sharing your ideas and giving feedback. We have daily team meetings where we review progress and share our wins and struggles, so your input is important.
Key Responsibilities
- Converting customer enquiries into retail sales
- Generating leads, enquiries and sales via email, live-chat and telephone
- Providing first-class customer service
- Answering customer enquiries, providing information on products and services
- Processing payments, sales and customer orders
Skills & Experience
- Previous experience in a sales role
- Proficient writing skills and good use of English language.
- Experience of working in a digital/online environment.
- Excellent communication and customer service skills
- Ability to work to tight deadlines in a fast-paced environment.
- Ability to work on own initiative and as part of a team.
Please send your CV and covering letter to sophieh@cwsellors.com and rebeccan@cwsellors.com.
Due to the high volume of applications we receive, we are unable to respond to every applicant.
Job Types: Full-time, Permanent
COVID-19 considerations:
Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff
Online Customer Service Consultant
Ambitious, conscientious and organised you will be the first point of contact for our customers via email, phone, social media and live chat. Using your considerable written and oral communications skills, you will confidently respond to all enquiries in a timely and commercial manner.
About you:
As a self-starter, excellent communicator and problem solver you will ensure all customers get our usual high levels of customer service.
Key Responsibilities
- Delivering outstanding customer service in all contacts with customers
- Supporting our online customers with order updates, admin queries and product information
- Processing customer returns, exchanges and repair enquiries
Skills & Experience
- Excellent written and oral communication skills
- Ability to organise multiple simultaneous customer contacts often to tight deadlines
- Previous customer service experience in a digital/online environment.
- Ability to work on own initiative and as part of a team.
Please send your CV and covering letter to sophieh@cwsellors.com and rebeccan@cwsellors.com.
Due to the high volume of applications we receive, we are unable to respond to every applicant.
Job Types: Full-time, Permanent
COVID-19 considerations:
Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff
E-Commerce Sales Supervisor
This is a fantastic opportunity for a driven online sales professional to join our successful, expanding and innovative management team which is already delivering annual double-digit sales growth.
About you:
As a self-starter, excellent communicator and problem solver you will ensure all customers get our usual high levels of customer service.
Key Responsibilities
- Leading, developing and supporting your team to achieve sales targets in a fast-paced environment
- To offer every customer a high level of service and maintain good customer satisfaction and retention
- To utilise all potential sales leads and other enquiries efficiently and diligently responding within the expected time set by the management team
- To follow up and convert product returns into sales
- To maintain a work rate and level that falls in line with the company’s objectives in a fast paced, dynamic environment.
- To regularly review performance, to identify and implement improvements and to reward good performance from your team.
- To expand our online offer by uploading product details, copy and photos
Skills & Experience
- Previous experience in a sales role is required with a track record of target achievement
- Excellent communication skills with a professional and friendly telephone and written manner
- Ability to work to your own initiative with minimal supervision whilst working in a close-knit team.
- Self-motivated, driven and passionate about your role
- The ability to prioritise and manage multiple tasks concurrently is vital
Please send your CV and covering letter to sophieh@cwsellors.com and rebeccan@cwsellors.com.
Due to the high volume of applications we receive, we are unable to respond to every applicant.
Job Types: Full-time, Permanent
COVID-19 considerations:
Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff
